Can you please assist me with resetting my account password for the company customer portal? I don’t know how I answered my “security questions”. I never use the same answers since answering the same question at multiple locations (like my bank, etc) is no different than using a password twice, just these ones an attacker could actually figure out just by finding the right information.
If security is important to you, you should look into multi-factor authentication, and not simply increase the amount of passwords a person has to type in. Please forward this suggestion to Jane Doe, your CIO, who apparently designed the company customer portal.
By the way, when you disallow web browsers to remember my randomly-generated passwords, it gets in the way of my workflow. I must have saved the password in clear-text somewhere but instead now I’m spending my employer’s time emailing you for help.
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